Last updated: October 6, 2026
Contact us first
If you encounter a problem with a purchase, download or license, contact support before requesting a refund. We may be able to resolve the issue through troubleshooting, a replacement file, account correction or license assistance.
Potentially eligible situations
Depending on the product and circumstances, a refund may be considered when a purchased product cannot reasonably be delivered, a material technical issue prevents the product from functioning as described and cannot be resolved, or a duplicate charge has occurred.
Situations that may not qualify
Refunds may not be available for change of mind, failure to review stated system requirements, incompatibility with an environment that was clearly excluded from the product description, unauthorized use, or a license that has been substantially used in violation of its terms.
Request information
Send your order number, account email, product name and a clear description of the issue to contact@tuveleeds.com. Do not send full payment-card numbers.
Review
Requests are reviewed individually based on the product description, delivery status, technical circumstances and applicable consumer or payment rules. Approved refunds are returned through the applicable payment method where possible.